Established in 2013, PV Global is the sales partner & appointed Authorised Service Centre (ASC) for Danfoss Power Solution’s (DPS) range of Open Circuit Hydraulics products.

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Shipments and returns

Shipments

Packages are generally dispatched within 2 days after receipt of payment and are shipped via TNT with tracking. We will provide you with a link to track your package online. You can see your order is safely on its way and make accurate plans based on its exact time of arrival

Shipping fees include handling and packing fees as well as postage costs except insurance (enhance liability) is optional as per request.  Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be coverage up to EUR25,000 against damage or loss with enhance liability opted. 

Special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Return Policy

Your satisfaction with our products and service is our top priority. If a human error has occurred during the ordering process, we will accept the return of any WRONGFULLY ORDERED products within 7 days of purchase for a full refund. WRONGFULLY ORDERED products must be returned with their order number and documentation. The customer is responsible for the cost of return (include bank charges incurred on both sides & cost of shipping) and this cost is non-refundable. Additional restocking fees may apply for non-standard products. Please communicate via email sng@pvglobal.com.sg for a Product Return Authorisation (PRA) #.

Product Return Authorisation (PRA)

We want you to be entirely happy and satisfied with everything you purchased from us, we offer our returns guarantee.

All parts must be returned in original condition and packaging within 30 days. However, you will receive full refund if there was a shipping mistake.

When returning parts, please follow these steps:

  • Drop an email request to sng@pvglobal.com.sg with the subject as Request for a PRA # and you will receive an acknowledgement within 1 business day
  • Use shipping method which provides a tracking number. Send parts to the following address:

    PV Global Pte Ltd

    18 Boon Lay Way Tradehub21

    #02-128 Singapore 609966

  • Clearly display the PRA number on the box & advise shipping detail via email

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